FAQs

Rooms

How can I view availability for rooms at the hotel?
Our online booking system can show room availability for your specified dates or you can also call our reservations department at 800-772-8527

What are your room service hours? Can I get Lapper/Arlo to deliver?
Enjoy MRKT staples for breakfast, lunch and dinner from the comfort of your room. Click HERE for the MRKT hours. At this time we do not offer room service delivery from Lapper or ARLO.

Do you have wheelchair accessible rooms?
We do have wheelchair accessible rooms available. Please call our reservations department at 800-772-8527 to make special arrangements. Find more information regarding Town and Country accessibility HERE.

Can I arrange amenities or gifts to be placed in the room? What do you offer?
Yes, we offer guests the opportunity to have local beer, chocolates, cheese and fruit boards as well as champagne with strawberries. You will be offered these choices during the booking process or just mention it to a member of our reservations team.

Which room amenities are available at Town and Country Resort?
All rooms in the resort have a hair dryer, desk or workplace, refrigerator, safe and free Wi-Fi. You can find out more information about in-room amenities HERE.

Are pets permitted?
Dogs are permitted in the hotel; however, they must weigh less than 30lbs and there is a fixed fee per pet, per stay ($100 non-refundable deposit). Terms and conditions apply. You can find out more information regarding Town and Country's Pet Policy HERE.

Booking / Cancellations

Are discounts available for AAA or AARP members?
We offer discounts for AAA/CAA, Military, Senior/AARP and government members. Dates and Availability may vary and terms and conditions apply.

How do I book a convention or group rate?
You can find out more about booking a convention, meeting, or group rate HERE. If you'd like to speak directly to our group sales department, you can reach them by calling 619-291-7131 or by email at leads@towncountry.com .

Can I add a special request to my reservation?
To add or make special requests to your booking, please call our reservations team at 800-772-8527.

What do I do if I have a billing issue?
For all billing related queries, please contact our billing department directly at 619-291-7131 prompt #4.

How can I cancel or change my booking?
For cancellations or changes to your booking please contact our reservations team at 800-772-8527.

What’s the earliest I can check in?
Check in time starts at 4pm. For early check in requests, please call reservations team at 800-772-8527. Early check in may be granted based on availability.

What’s the check out time?
Check out time is 11am. To request late check out please call our reservations team at 800-772-8527 to make your request. Late check out may be granted based on availability.

How can I request an early check-in or late check-out time?
Early check in or late check out may be requested and is based on room availability. Please call our reservations team at 800-772-8527 to make your request.

What if I’m not there by 4pm? Will I lose my room?
All guaranteed reservations will be held until 12am midnight. Please contact the hotel main number at 619-291-7131 if you will be checking in later.

Does the hotel need a deposit or a payment in advance?
Our guarantee policy requires one night room and tax deposit upon booking.

What types of credit card can I use to guarantee the reservation?
We accept all major credit cards such as Visa, Mastercard, American Express and Discover.

How do I know that my reservation is confirmed?
If your reservation is confirmed you will receive a confirmation email shortly after paying your guarantee deposit.

Can I book a hotel room by telephone or email?
Yes, please call our reservations department at 800-772-8527 or tcsd-reservations@towncountry.com.

How many rooms can I book in one reservation?
The room reservation team can book up to 9 individual reservations. If you require 10 or more rooms, please contact the sales department via email at leads@towncountry.com.

Do I pay a cancellation fee?
One night deposit is charged at booking, this is non-refundable if canceled or dates changed within 24 hours of arrival.

How do I know that my booking has been canceled?
You will receive a cancellation email and number shortly after canceling your stay.

Amenities

How do I connect to WiFi at the resort?
All rooms have access to our free wifi service which does not require a password.

Which room amenities are available at Town and Country Resort?
All rooms on the resort have a hair dryer, desk or workplace, refrigerator, safe and in room free Wifi. You can find out more information about in-room amentities HERE.

Does Town and Country Resort have a pool?
Yes! We have two, the shallow main pool which can be seen from reception and the deeper Regency pool located beside the Regency Tower.

What are the opening hours of the pools?
For daily operating hours for the pools, CLICK HERE.

What are the height requirements for the waterslide?
Guests must be 48 inches (4 foot) tall to use the water slide, however guests under this height are permitted to use the slide so long as they are able to swim and can pass a swiming test by the lifeguard on duty. Parents or adult guardian are responsible for the child-in-their-care safety.

Is there a lifeguard on duty?
There is a lifeguard on duty at the main pool waterslide, during waterslide hours, but not at the main pool, children's pool or the Regency pool. Lifeguard hours may vary and change without notice. Pool use is at your own risk.

What are the convention facilities at Town and Country Resort San Diego?
Town and Country offers full meeting and convention facilities and service. For more information CLICK HERE

Are there opportunities to exercise at Town and Country Resort?
Yes! The regency tower has a state-of-the-art gym on the top floor which is open to guests age 16 or older. The resort also has a sand volleyball court as well as 3 acres of parkland. For more information CLICK HERE.

What are the gym opening hours?
The gym is open from 6:00AM - 10:00PM daily. Please note, these hours may change without notice. For the most up-to-date operating hours CLICK HERE.

Do you have a laundry facility on site?
At this time we do not have laundry facilities/services for guests. However, the front desk can provide a number of laundromats and dry cleaners available in the area.

Do you have vending machines?
We do not have vending machines however we do have an on-site store called The MRKT that sells food, drink and snacks.

Do you have a microwave on property?
Microwaves are available to rent at a fixed fee per night. For more information or to reserve a microwave, contact our reservations department at 800-772-8527.

Transport / Location

What are the parking rates in the Main Parking Structure?
The first hour is $5 and each additional hour is $5. There is a daily maximum rate of $38. Only overnight hotel guests receive in/out privileges. Day use guests do not have in/out privileges. Please have your parking pass visible during your stay that will be provided by the front desk upon check-in. We do not guarantee oversized parking.

Do you offer electric car charging?
We will have 6 Charge Point stations in the Main Parking Garage that will be coming soon. They will be available on a first come, first serve basis. In the meantime, Fashion Valley Mall, located directly behind the resort, has charging stations available for use.

What is the distance to the city center?
Downtown San Diego is less than 7 miles from Town and Country Resort and is accessible via private car, trolley (trolley station is walking distance), bus, Uber and Lyft.

How far is the hotel from the airport in a taxi?
San Diego International Airport is less than 6 miles away and approx. 20 minutes by car.

Are there any public transport options available near Town and Country Resort?
Yes! The Fashion Valley trolley stop is located directly behind the property where you can also hop on several buses from that location. We recommend using the apps Uber and Lyft if you'd like to hire a private car to get around town.

What popular attractions are close to Town and Country Resort?
Town and Country is conveniently located in the center of San Diego and just minutes to area beaches and local attractions including SeaWorld San Diego, San Diego Zoo, Old Town State Park, Balboa Park, USS Midway Museum, Petco Park, Sesame Place San Diego, Little Italy, and the downtown San Diego Convention Center. We are walking distance to San Diego's premier luxury shopping mall Fashion Valley. We are also approximately 60 minutes to Legoland California and the San Diego Zoo Safari Park, and approximately a 90 minute drive to Disneyland making it an easy day trip. To learn more about what's nearby CLICK HERE.

Do you have a shuttle bus?
At this time we do not have a shuttle service, however there are many other services such as the trolley that provide transportation to and from the airport and area attractions.

Dining

What are the dining options at Town and Country Resort?

• ARLO – Town and Country’s award-winning restaurant serves innovative scratch-made cuisine, craft cocktails, regional wine and local craft beer on draft.
• Lapper - From street tacos to salads, sandwiches and nachos, Lapper is your go-to spot for delicious food in addition to tequilas, craft cocktails and local draft beer.
• Lap it Up - Bask in breezy bites and local draft brews, while kids chow down on favorites. For a cool treat, try a delicious blended drink or refreshing cocktail right from your poolside perch. There's no better place to linger, lounge, and lap it up.
• Monkey Bar - Just off the lobby, Monkey Bar serves small plates and shareable bites at the bar or around the fire pits on the sprawling patio.
• Trixie - Trixie is our vintage canned-ham camper. Since renovated into a bar, you will find her seasonally on the lawns around the property serving delicious and refreshing beverages!
• MRKT- Offering La Colombe Coffee Roasters coffee, breakfast sandwiches and burritos, wood-fired pizzas, specialty sandwiches and salads and more, THE MRKT is your go-to place for grab-and-go.

For more information on Town and Country dining options click HERE.

For the open hours for all dining outlets click HERE

Is a reservation for dinner required?
Reservations are not required, however they are recommended. Particularly during peak season our restaurants can reach capacity and you are not guaranteed a table without a reservation. For more information on Town and Country dining options and reservations click HERE.